Terms & Conditions

1. What is Uniform Discount Return Policy?

If you are not completely satisfied with any merchandise you have ordered, you may return it within 30 days of receipt for a refund or exchange, no questions asked.

All items must be in their original condition with their original packaging.

Original shipping/processing charges are not refundable. Exchange items will not be subject to a restocking charge.  Customer will be responsible for shipping charges.

Clothing showing visible wear is not returnable unless it is defective. Worn or washed items are not returnable. If the returned items have been determined that there is visibly wear, washed or worn, the items will be returned to customer at their expense.  A minimum $10.00 re-ship charge will be applied to customer credit card on file.

Footwear showing visible wear is not returnable unless they are defective. If the footwear is returned and has been determined that there is visible wear, the footwear will be returned to customer at their expense.  A minimum of $10.00 re-ship charge will be applied to customer’s credit card on file.

All shipping/processing charges associated with returns are the responsibility of the customer.  You will be credited for ground shipping only if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package.

Please do not use the product box or packaging as a shipping container. If the product box is used as a shipping container, a $10.00 product box replacement charge will be applied to customer credit card on file.

Please allow 14 business days to process your return.

2. What if my item is defective, broken, needs repair or wrong item?

UniformDiscount.com partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If you receive a wrong item shipped in error, Uniform Discount will correct the issue at no cost to the customer. If customer chooses not to accept the correct product then our standard return policy applies. If a product you've purchased from Uniform Discount has a manufacturing defect or the item was received incorrectly please contact us at support@UniformDiscount.com within 5 days of receiving the item.  After 5 days the item will be considered delivered in good condition and as customer purchased.

3. How do I return or exchange an item?

Step 1: Login into your account at http://UniformDiscount.com/login.php

Step 2: Select “My Account” at the header.

Step 3: Select “Order History”

Step 4: Select “All Dates” then “Enter Search Term”

Step 5: Select order you want to return from.

Step 6: Scroll to the bottom:  Create Return Request

Step 7: Select “Create”

You will receive a return Authorization (RMA) number and label emailed to you within 48 hours.

4. What happens if an item is missing?

It is the customer’s responsibility to notify Uniform Discount within 5 days of receiving package if item(s) are missing. After 5 days, the shipment will be considered shipped in full and the customer’s responsibility. All packages are electronically weighed. We will determine if an item is missing by the electronic weight at the time of shipment. If the weight matches the product shipped, then the items will be considered shipped complete.

5. How does Uniform Discount Deliver product?

Uniform Discount ships using UPS, Fed Ex, and USPS. The total shipping charge will encompass a shipping and handling fee. We provide tracking to all customers once order has been shipped through an email notification. If the customer disputes delivery, Uniform Discount will provide proper delivery tracking information. If the delivery tracking states delivery was made to the shipping address provided by the customer, customer will accept this tracking as final proof of delivery, even in the event that the customer did not sign for the package.

If the address provided is a PO Box, the item(s) will be shipped via USPS Mail, without tracking. Customer takes full responsibility for delivery. UniformDiscount.com highly recommends shipping to a physical address.

6. When does Uniform Discount ship my order?

We may require 24-48 hours to process your order before shipping.  If order is placed on weekend, please allow an additional 24-48 to process your order before shipping.

7. What if package is delivered to an incorrect address?

The customer is responsible for providing the correct shipping address information. If the package was shipped to an incorrect address provided by the customer, the customer takes full responsibility to retrieve the package and he/she will be responsible for the full cost of the items shipped.

8. Can an order be canceled?

Once order has been processed, the order cannot be canceled. Customer must accept delivery and follow return procedure.  If the package is refused, the customer is subject to a 30% restock charge.

9. Does Uniform Discount charge a restocking fee?

Returned merchandise under $100.00: A 20% restocking charge may apply.

Returned merchandise totaling from same and or combined invoices over $100.00: 30% restocking charge applies.

Returned or exchanged merchandise totaling from same and or combined invoices over $100.00: 30% restocking charge applies.

Refused merchandise: 30% restocking charge applies.

Returned or exchanged merchandise without an approved authorization (RMA) will be subject to a 30% restocking fee or the merchandise may be returned to customer at customer’s expense.

Refused merchandise: 30% restocking charge applies.

Customer is responsible for shipping charges.

10. What is Uniform Discount’s Pricing and Promotion?

UniformDiscount.com uses UPS real time shipping rates.  Uniform discount does do not offer free expedited shipping.  There is an additional delivery selection at checkout that customer's may select.

All coupon codes are good for the sales event only.  Coupon promotions cannot be used with any other coupons or offers. Only one code can be used per purchase. Coupon promotions cannot be used on existing or previous orders.  No rain check will be offered.

Customer authorizes UniformDiscount.com to charge customer credit card additionally for any restocking fees or shipping fees associated with customers order. All of our products on our website have a price for sale. There are no products on our site that are free or for sale for zero dollars. On very rare occasions, a product may show a zero ($0) price. This may be an error caused by system updates. In the event this occurs and the customer chooses to purchase this product, the customer will be responsible and will be charged for the normal price of this product, even though the invoice reads zero dollars for this product. If the purchase was made in error, then a return can be made for a full refund.

11.  What is the terms regarding Gift Certificates?

Once customer purchases a Gift Certificate, a Gift Certificate code will be emailed to the customer.  Sometimes this code may be in your span or junk mail. Gift Certificates are non refundable, exchangeable and cannot be canceled.  If you have nor received the Gift Certificate code please email us at support @uniformdiscount.com or contact customer service at       800-349-1033.

12. Do orders sometimes not ship complete?

Our goal is ship all customer's orders complete and  timely.  Orders ship complete 98% of the time, however there may be an occasion when the items may be on a backorder status.  In this situation your order may not ship on normal delivery times. It may take additional time to ship customer orders.  This usually does not exceed 30 days. We do not guarantee shipping time. Shipping time is only an approximation.

13. Are custom made products returnable ?

No, if the item indicates custom made, the item cannot be returned, exchanged or refunded.  It is a final sale.

14. Can Uniform Discount Change Terms and Conditions?

Terms and Conditions are subject to change without notice.